Born from Sunlight, Rooted in Earth
Sun Soul LLC and Futurraes Radio were founded in 2021 on a simple belief: The Sun, Soil, and Seeds hold everything we need to thrive. The Sun's creative energy manifests in our products and our intel. We share wholesome vibrations that you can feel in your soul. Our goal is Wholistic Well being. We are an indigenous family from the tribes of Haliwa- Saponi, Black-foot, and the Taino (part of the Arawak group in Jamaica.) We are known for growing and selling fruits, seeds, plants, and personal hygiene care made of all natural ingredients. Products made from whole ingredients empower people on their journey to growth, healing, and wholistic well being. We connect people with nature by providing products in alignments with the sun. Sunlights acts as a primary cue that syncs your biological clock with the natural environment. Keeping your energy aligned with the solar day. Let us help keep you Happy, Healthy, and Whole with Sun Soul Products.
What We Stand For
Radiant Authenticity
Every product is crafted from whole, unprocessed botanicals. No fillers, no shortcuts—just nature's purest gifts.
Sustainable Sourcing
Our herbs are ethically wildcrafted and organically grown by small farms that honor the earth.
Wholistic Wellness
We believe true health encompasses body, mind, and spirit. Our products and practices reflect this unity.
Ancient Wisdom, Modern Care
Traditional herbal knowledge meets rigorous quality standards for remedies you can trust.
Our Policies
1. Return Policy
All purchases are final. We do not accept returns, issue refunds, or process exchanges for any products, services, or digital goods once the transaction is complete. Please review your order carefully before completing your purchase.
We reserve the right to issue a refund or replacement only in the following scenario of an Incorrect Order being shipped: If we accidentally shipped the wrong item, we will replace it with the correct product (subject to availability) or issue a full refund. It is mandatory that you send a photo of the item received in its original packaging within 24 hours of receival date. It is also required that the package is returned/shipped back to us to receive the replacement product. For clarification the item will not be replaced until we receive the original incorrect item. We are not responsible for return shipping costs. For further information please contact soula11asoul@gmail.com or (804)269-6675.
2. Shipping Policy
Thank you for shopping with Sun Soul LLC. All orders are processed, packed, and shipped according to the policies outlined below:
Order Processing Times
Excluding weekends and holidays, all orders generally take 1–3 business days to process prior to shipping.
Note: During peak sales seasons or promotional events, processing may take an additional 1–2 business days.
Shipping Options & Rates
Shipping costs and transit times vary based on the shipping method selected at checkout, the weight of your items, and the delivery destination. We currently offer the following domestic shipping services:
| Shipping Method | Estimated Transit Time | Estimated Cost |
|---|---|---|
| Standard Shipping | 5 – 7 Business Days | Calculated at Checkout |
| Expedited Shipping | 2 – 3 Business Days | Calculated at Checkout |
| Overnight Shipping | 1 Business Day | Calculated at Checkout |
Overnight & Expedited Restrictions: Orders must be placed before our daily cutoff time of 2:00 PM EST to ship out the same day. Expedited and Overnight methods cannot be delivered to P.O. Boxes.
Order Tracking
Once your order is dispatched from our facility, you will receive a Shipment Confirmation email containing a tracking number. Please allow up to 24 hours for the tracking portal to update with the carrier's system.
Damages & Lost Packages
Sun Soul LLC is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. We take great care in packaging your plants to ensure they arrive safely. Please contact the carrier within 24 hours of delivery with clear photos of the damage preventing plants from dying at the buyer's home and being claimed as "damaged in transit."
Shipping Rates and Methods For Live Plants
We ship all Live Plant orders within 1–2 Business days with Priority Shipping to minimize transit times and ensure your plants arrive healthy.
We Never offer economy shipping (e.g., USPS Ground Advantage) as plants cannot sit in dark boxes for 5–7 days.
Order Processing For Live Plants
To ensure plants are packaged properly and not subjected to weekend transit, orders are processed and shipped exclusively on Mondays and Tuesdays. We Keep plant shipments out of weekend transit.
Orders placed between Tuesday and Sunday will be shipped out on the following Monday.
You will receive an email with tracking information as soon as your shipping label is created.
Weather & Extreme Temperatures
Because plants are perishable, we monitor weather conditions across the country. If extreme cold or severe heat is forecasted for your route, we may temporarily hold your shipment to protect the plants. We will notify you via email if your order is delayed due to weather.
Weather Hold Details: Sun Soul LLC reserves the right to delay shipments if the weather is freezing or dangerously hot. We will follow up by phone or email to the customer if this should happen.
Contact Us
If you have any questions or require further assistance regarding your shipment, please contact our support team at soula11asoul@gmail.com or call us at (804)269-6675.
3–5. Privacy Policy
3. Information We Collect
We collect personal information such as your name, email address, postal address, and browsing behavior.
4. How We Use Information
The information we collect is used to enhance your experience, personalize content, improve our services, and process transactions.
5. Cookies and Tracking
We use cookies to understand site usage and improve our services. You can choose to disable cookies through your browser settings.
Data Sharing and Disclosure
We do not sell, rent, or lease your personal information to third parties. We may only share data with trusted service providers who assist us in operating our website.
Data Security
We implement industry-standard security measures, including firewalls and encryption, to safeguard your personal data.
User Rights & Contact Info
You have the right to request access to or deletion of your personal data. For any privacy-related questions, contact us at soula11asoul@gmail.com.
6. Cancellation & No-Show Policy
At Sun Soul LLC, we understand that plans change and strive to be as flexible as possible. However, to respect the time of our team and other clients, we require at least 24 hours' notice to cancel or reschedule your appointment.
- Late Cancellations: Cancellations made within 24 hours of the scheduled time will incur a fee of $50 (or 50% of the service cost).
- No-Shows: Failing to appear for an appointment without prior notice will result in a charge equal to 100% of the service total.
- How to Cancel: You can manage or cancel your appointment by replying to your confirmation text, calling us at (804) 269-6675, or managing your booking via www.sunsoulva.com. You have 48 hours to make changes to your reservations before you are charged the full amount for the presumed service.
By booking an appointment, you acknowledge and agree to our cancellation policy.
7. Purchase Limit Policy
We restrict the number of units a single customer is permitted to purchase, generally referred to as a Purchase Limit, Quantity Limit, or Order Limit.
Retail Purchase Limits
We place limits on everyday shoppers to prevent hoarding so that we may share our wholistic products with everyone. We control inventory during supply chain shortages and prevent bulk buying by unauthorized resellers.
Buy Limit Order
Our policy requests that the order minimum be $20 USD.
Plant Purchase Limits
Each of our plants are grown at different stages. When a plant has reached the stage of 3 months, Sun Soul LLC does NOT sell more than two (2) of the same plant to the same customer within a 12-month range. After 12 months, this purchase limit policy is renewed for the customer. Please feel free to reach out if you need further information: soula11asoul@gmail.com.
8. In Person Product Sales
We take pride in the products we create. Products are sold as is, with no returns or refunds accepted after purchase. We are willing to make exceptions depending on circumstances whereas the customer is not at fault and there is proof and circumstantial evidence.
"We at Sun Soul LLC focus on present and future SOULutions of healing holistically, as a community. What do you create to make holistic balance in the world?"
Our mission is to illuminate the path to wholistic wellbeing—one herb, one breath, one movement at a time.